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Candle care

When lighting your candle for the first time, allow the wax to melt to all sides of the candle. This should take between 1-3

 

hours. Failure to do this will result in your candle tunneling down the center and limit the life of your candle. After each

 

burn remember to trim your wick to ensure it lasts longer and burns better. Extinguish your candle by dipping the wick

 

into the melted wax and straighten. This will stop the wick smoking and help when you relight your candle next time. 

 

After your candle has burned, the wax will take on a rustic look. This is a part of soy wax and will not affect how your

 

candle has burned. You may also notice a white ring around your candle or some wet spots. This is a natural part of soy

 

and sometimes the wax does not completely adhere to the container. This will not affect how your candle burns in any

 

way. 

Processing Time & Shipping 

Our candles are hand poured in small batches. Most order will be shipped out in 1-2 business days. We do carry some candles on hand so your order may be shipped sooner. Processing time does not include shipping time. Our goal is to ship candles out to our customers before two days so that you can start enjoying your candle sooner.

 

We ship all orders Priority Mail through USPS.

 

Our candles are packaged carefully to ensure it is received by you without any damage. In the event your

 

a candle does arrive damaged, please document the damage to the package and candle and email photos

 to courageousfaithcandles@gmail.com within 7 days and we will replace your candle. 

Returns, Exchanges & Cancellations

We take great pride in our candles and want you to love your new candles.  If not, we will do what we can to make it right. Our candles are hand poured and therefore slight variations between candles are to be expected.

 

Please contact us within 7 days of delivery if there is a problem with your order.  

If your candle was broken during transit, please document the condition of the shipping package along with the candle.  Email us the photograph of the damaged candle and package at courageousfaithcandles@gmail.com.  We will replace the items that were broken.

If you’re not happy with the scent you chose, we gladly accept exchanges.  The customer is responsible for return shipping costs. The candle must be returned in its original sold condition.  If the candle is not returned in its original sold condition, the customer is responsible for any loss in value.

Courageous Faith Candles is not responsible for lost or stolen packages. We are not responsible for mistakes made by the post office or delays. If your order is delayed or it shows delivered and you have not received it, please contact the USPS. A domestic package must be missing for 21 days with an incomplete tracking record before insurance can be filed on it and we can resend the order. We apologize  for any inconvenience in this matter. 

Please contact us before returning any items.  Unauthorized returns may not be refunded or exchanged

 

CANCELLATION

 

We ship most orders out 1-2 business days from the time your order was put in. If you need to cancel an order, please contact us directly so we can cancel your order before it ships. (513) 594-7094.  If your order ships, you will be responsible for the shipping charges to return the candle back to us before a refund can be issued.

 

REFUNDS

 

All refunds will be issued after receipt of an authorized return.

 

Privacy & Safety

Privacy Policy of Courageous Faith Candles

 

Courageous Faith Candles operates the www.courageousfaithcandles.com website, which provides the SERVICE.

 

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the courageousfaithcandles website.

 

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

 

Information Collection and Use

 

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

 

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:


   To facilitate our Service;
    To provide the Service on our behalf;
    To perform Service-related services; or
    To assist us in analyzing how our Service is used.
 

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

 

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

 

Contact Us If you have any questions about our Privacy Policy.

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